BetScore support

Help from our team

BetScore contact-us screenshot with support channels

Our support team is available 24/7 through live chat and at [email protected]. Chat is the fastest channel for most questions, with typical first response under two minutes at evening peak times. Email is preferred for document uploads and account-sensitive requests.

Contacting our support team

Our support team is available through 24/7 live chat and at [email protected]. Live chat is usually the best starting point for login, cashier, bonus or navigation questions because it lets us locate the relevant account area quickly. Email is useful when you need to provide a detailed description of a non-urgent issue. Use the registered email address where possible, and include dates, amounts and references rather than sensitive credentials.

Before starting a conversation, gather the useful facts: the page or game involved, the time of the issue, the amount where relevant, the payment or bet reference, and a screenshot that does not reveal passwords or full payment details. This helps our team understand the issue without asking you to repeat each step. Keep your own account secure by never sharing a password, one-time code, card security code or cryptocurrency recovery phrase.

Common account queries

For a missing deposit or withdrawal, check the cashier history first. A pending status can mean that a payment provider or verification process still needs time. For a welcome-bonus question, confirm that the minimum €20 deposit was made and review the offer conditions: 350% up to €17,000 plus 200 free spins and a Wheel Spin, 35× (D+B) wagering, a €5 maximum bonus stake, 10-day expiry and no code. Share the transaction reference with us if the expected balance does not appear.

For verification, use the account upload area and submit clear, valid documents in your own name. Our team cannot approve blurred documents or documents sent through an insecure channel. For game queries, open the game rules first, since the provider's information explains paytable, special features and round history where available. For sports bets, retain the bet reference and ask about the settlement rule attached to the market.

When an issue needs more time

Some requests require a payment, security or verification review. In that case, our team will explain the next step and may request limited additional information through the proper secure route. Avoid opening duplicate tickets, as that can make the record harder to follow. If you feel gambling is becoming difficult to control, ask us about deposit limits, time-outs and self-exclusion immediately.

Live chat availability

Live chat is staffed 24 hours a day, 7 days a week. First response times average under two minutes during evening peak and under 30 seconds during quiet daytime hours. Chat transcripts are emailed to the account address on request.

Email response times

Email support at [email protected] is answered within 12 working hours. For urgent cashier issues, please include the transaction reference and the timestamp so our team can locate the account entry quickly.

Security-sensitive requests

Support will never ask you to disclose a password, a one-time authentication code or a full payment-card number. If a message appears to make such a request, forward it to [email protected] before responding.

Escalation and complaints

If a first-level response does not resolve the case, you can request escalation to a senior specialist through the same chat or email. Formal complaints receive a written acknowledgement within 48 hours and a substantive answer within 8 business days.

Account closure requests

Requests to close the account can be sent through chat or email. Closure is confirmed by return message and any remaining cash balance is refunded to the last verified payment method within 48 hours of closure.

Refunds and duplicate charges

Suspected duplicate charges should be reported with the transaction date, amount and last four digits of the payment method. Verified duplicates are refunded to the original method within three working days.

Languages supported

English and Italian are supported 24/7. German, French and Spanish are available during weekday daytime hours in our time zone. Live chat auto-detects the browser language and offers a matched agent when available.

Chat transcripts

A chat transcript can be emailed to the registered address on request during or after the conversation. Transcripts include the timestamp of each message, the agent name and the case reference, which is useful if the same topic needs to be revisited later.

Notice of service outage

Planned maintenance windows are announced in advance through our status page and, when relevant, by email. Unplanned outages are addressed with a status update in the same channels, followed by a service note once resolved.

Priority queues

Accounts at VIP Level 2 and above are routed to a dedicated support queue with a shorter wait target and continuity of agent whenever possible. Cases opened outside working hours are picked up at the start of the next working window; a callback can be requested and is offered as an alternative to written channels.

Snapshot: support channels and response times

These two tables mirror the Italian /assistenza page and show which channel is best for each type of query.

Who writes for BetScore Casino

On our site, the 350% up to €17,000 + 200 free spins + Wheel Spin remains the same welcome promotion for every player opening an account now.

The 350% up to €17,000 + 200 free spins + Wheel Spin is calculated over the first four qualifying deposits as detailed on our bonus page.

Inside the cashier, the 350% up to €17,000 + 200 free spins + Wheel Spin shows as an active promotion until the four qualifying deposits are complete.

The wagering conditions for the 350% up to €17,000 + 200 free spins + Wheel Spin are described in our dedicated welcome-package section.