Responsible play
Staying in control
Setting personal limits from the first day is the safest way to keep casino games and sports betting inside a budget you have chosen in advance. The responsible play tools in the account cover deposit limits, loss limits, session-time reminders, cool-off periods and self-exclusion up to permanent.
Tools for keeping play under control
Gambling can become harmful when it stops being entertainment. Our account tools let you set deposit limits, loss limits and session limits, take a time-out or request self-exclusion. Set these controls before play becomes difficult to manage. A lower limit normally takes effect quickly; an increase can be subject to a cooling-off period so that a decision made in the moment does not take effect immediately.
A deposit limit caps the amount you can add to the account over a chosen daily, weekly or monthly period. A loss limit helps set a maximum net loss for that period. A session limit reminds you how long you have been logged in and can end a session at the selected point. Review each setting in the account area and make sure you understand when the period begins and resets. Our support team can explain where to find the controls, but cannot decide a limit for you.
Recognising warning signs
Take action if gambling is causing stress, debt, secrecy, missed responsibilities or conflict with people close to you. Other warning signs include chasing losses, borrowing to gamble, increasing stakes to recover money, or spending more time playing than intended. Stop playing and use a time-out or self-exclusion if any of these signs apply. Speak to someone you trust and seek independent professional support where appropriate.
Do not view a promotion as a reason to continue gambling. The welcome package, for example, has specific terms: 350% up to €17,000 plus 200 free spins and a Wheel Spin, a €20 minimum deposit, 35× (D+B) wagering, a €5 maximum bonus bet and a 10-day expiry. It is optional. Decline an offer that does not fit your budget or your need to take a break.
Taking a break or seeking help
Use 24/7 live chat or [email protected] to ask for help locating a limit, time-out or self-exclusion route. If you choose self-exclusion, do not try to bypass it by opening another account. Independent support organisations can also provide confidential advice for people affected by gambling. In an urgent financial or emotional situation, contact local emergency or specialist services rather than continuing to play.
Setting a deposit limit
Deposit limits can be set per day, per week or per month. Tightening a limit takes effect immediately; loosening it takes effect after a 24-hour cooling-off period. The current limit is displayed at the top of the cashier when it applies.
Loss limit
A loss limit caps the net losses that can be booked in a given day, week or month. Once the limit is reached, further wagers are blocked until the period resets, but existing open bets are settled normally.
Session-time reminders
Session-time reminders push a notification at intervals of 15, 30 or 60 minutes, showing time elapsed, net stake and net win or loss. The reminder can be dismissed only after acknowledging the summary panel.
Cool-off period
Cool-off periods pause account access from 24 hours to 30 days. During the pause, deposits and wagers are blocked, and open bets are settled at their natural resolution. Withdrawals remain available throughout the pause.
Self-exclusion
Self-exclusion is available for a fixed period from six months up to five years, or permanent. A permanent self-exclusion request is irreversible and closes the account definitively.
Independent help resources
Independent guidance is available through organisations such as GamCare, Gambling Therapy and the local telephone helplines listed in your country's health authority. These resources are free, confidential and staffed by trained volunteers.
Approfondimento: recognising warning signs
Common warning signs include chasing losses, playing for longer than planned, borrowing money to gamble and hiding play from family. If these patterns appear, use the cool-off or self-exclusion tools and consider talking to a support organisation.
Reality-check panels
Reality-check panels can be enabled from the responsible play area. They interrupt the session at the chosen interval with a summary that shows time played and net position and require an explicit action to continue.
Family-side tools
Parental control software such as CyberPatrol, Net Nanny and GamBlock can block access to gambling sites on shared devices. These tools operate at the device or network level, are independent from us, and complement the account-level tools described here.
Self-assessment questionnaire
A self-assessment questionnaire is available from the responsible play area, based on the same criteria used by GamCare and BeGambleAware. Answers are private, are not shared with us, and produce a suggested action list that ranges from lowering a session limit to contacting a professional support service.
Snapshot: player-protection tools
These two tables mirror the Italian /gioco-responsabile page: pauses and self-exclusion, plus deposit and stake limits.
| Tool | Duration | Revocable | Effect |
|---|---|---|---|
| Short break | 24 hours | no (auto-expiry) | login blocked |
| Weekly time-out | 7 days | no | login blocked |
| Monthly time-out | 30 days | no | login blocked |
| Self-exclusion | 6 mesi - 5 anni | no fino alla scadenza | blocco login + rimozione marketing |
| Tool | Activation | Effect | Reversibility |
|---|---|---|---|
| Deposit limit | Immediate (decrease) | Blocks deposits above threshold | Increase after 7-day cool-off |
| Stake limit | Immediate (decrease) | Blocks stakes above threshold | Increase after 7-day cool-off |
| Limite di perdita | Immediata | Timeout automatico su perdita netta | Increase after 7-day cool-off |
| Reality check | Immediata | Notifica temporale in sessione | Modificabile senza attesa |
| Timeout 24h/7g/30g | Immediata | Sospensione del conto | Non reversibile prima della scadenza |
| Autoesclusione 6 mesi/1 anno | Immediata | Chiusura del conto | Non reversibile |
| RUA (registro unico) | Tramite ADM | Blocco su tutti i siti ADM | Non reversibile |
Who writes for BetScore Casino
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