BetScore privacy

Personal information and account use

Our privacy information explains how personal data is handled when you create and use a BetScore account. The full privacy notice in the official account sets out the complete details. Information can include registration details, contact information, identity-verification documents, payment references, device and security data, and records of account activity. We use this information to create and protect the account, process transactions, provide support and meet applicable legal, security and fraud-prevention obligations.

Provide accurate information and keep it current. Identity and payment checks can be required before a first withdrawal or when account activity needs review. Upload documents through the secure route shown in your account. Do not send passwords, one-time codes, full card details or wallet recovery phrases by email. Our team will not request those credentials through chat or [email protected].

Keeping information secure

Use a unique password, enable any available two-factor authentication and sign out after using a shared device. We use account security controls to help prevent unauthorised access, but account holders also have an important role in protecting their credentials. Tell our team promptly if you see an unfamiliar login, payment or change to account details. Keep transaction references so that a reported issue can be located accurately.

Payment information is used to process deposits and withdrawals through the methods selected in our cashier, including Visa, Mastercard, PlayID, Visa / Mastercard, PlayID and USDT where offered. Cryptocurrency transfers require special care: check the wallet address and network before confirming because completed blockchain transfers are not normally reversible.

Your privacy and account choices

The official privacy notice explains how to exercise applicable access, correction, deletion or objection rights, subject to records that must be retained for legal or security reasons. Contact our 24/7 live chat or [email protected] if you need help locating the current privacy information or making a request. Responsible gambling preferences, such as limits, time-outs and self-exclusion, are managed separately through account controls and should be used whenever gambling no longer feels manageable.

Personal data we collect

We collect the personal data provided at registration (name, date of birth, email, address, phone), the KYC documents you upload, the transactions in your account and the events that support your use of the service (sign-in, deposit, wager, withdrawal, support contact).

Purposes of processing

Personal data is processed to provide the service, verify identity, prevent fraud, meet legal obligations (including anti-money-laundering rules), operate customer support and, where you have opted in, send marketing communications about promotions.

Legal basis

Processing is based on contract performance (account operation), legal obligation (KYC and AML), legitimate interest (fraud prevention and service security) and consent (optional marketing communications). Consent for marketing can be withdrawn at any time in the account settings.

Data retention

Account data is retained for the lifetime of the account and for the period required by the applicable law after closure, typically five to ten years for financial and identification records. Marketing preferences are retained until you withdraw the related consent.

Data security

Access to personal data is restricted to authorised staff on a need-to-know basis. Transport encryption is enforced on every connection and sensitive fields are encrypted at rest with keys managed by the security team.

Your rights

The account holder can request access to their personal data, correction of inaccurate data, deletion where the legal retention period allows, restriction, portability and objection to certain processing. Requests are handled by the data protection officer at [email protected].

Cookies

The site uses technical cookies required for the account session and analytics cookies to measure usage patterns. Marketing cookies from third parties are set only after explicit opt-in through the cookie banner.

International data transfers

Where personal data is transferred to a service provider outside the EEA, transfers rely on standard contractual clauses approved by the European Commission and, where applicable, additional safeguards such as encryption and access controls. Details of the transfer mechanism can be requested from the data protection officer.

Data protection officer

The data protection officer is reachable at [email protected]. Requests are answered within 30 days of receipt. If the account holder is not satisfied with the response, a complaint can be filed with the supervisory authority in the account holder's country of residence.

Cookie consent choices

Cookies used for measurement and marketing require explicit consent, which can be given, refused or updated at any time from the cookie preferences link in the footer. Refusing these categories does not affect the availability of the account features but may limit the personalisation of the promotional content shown in the promotions area.

All requests are logged for audit purposes with a case reference that the account holder receives by email.

Snapshot: data retention schedule

This table mirrors the Italian /privacy page and lists which data we keep, for how long and under which legal basis.

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